Help & FAQs

Sorry, we couldn't find any questions matching that search.

Shipping & Handling

How do I place an order?

To place an order, simply click on the "Add to Cart" button to add the products of choice to
your Cart. When you are finished shopping, head over to the cart page and click on the
"Checkout" button to complete your transaction.

What are your shipping times?

Here is the shipping timeline if your address is in the United States:

• Orders Over $100: Free Delivery. The estimated shipping time in the United States is 2-4 business days.

• Orders Less Than $100: The estimated shipping time is based on the type of shipment you selected at the checkout page.

• Amazon Prime Members: Free Delivery & Returns. The estimated shipping time in the United States is 1-3 business days.

Processing Time: 1-2 Business Days

If you are located internationally, the average delivery timeline is as follows:
Shipping Time: 6-21 Business Days (depending on the destination country). Please visit our checkout page for a more accurate timeline of your package's arrival based on the destination address.

What is your return policy?

We offer complete refunds and returns up to 30 days after an order is delivered. To receive your refund, please contact our support team via email at

How do I get in touch?

Should you need to contact us, please send an inquiry via email at Our dedicated team of customer service representatives is looking forward to assisting you.

Product Related

How much weight does the booster seat hold?

It holds up to 55LBS (880OZ or 25KG)

Up to what age can my child use the booster seat?

Your child can use the booster seat up until they no longer fit in the straps or weights over 55LBS (880OZ or 25KG)

Will the booster seat fit my chairs?

The dining booster seat has adjustable straps to fit most dining chairs.

How old can my baby start to use the booster seat?

The baby should be able to sit up on
their own and hold up their neck. Typically, around 6 month of age.

How does the booster seatwork?

The backpack will come with a detailed user instruction, but for now check out this video, Watch video

Can the inside storage be accessed once child issitting on the booster seat?

Yes, you are able to open the zipper under your child's legs and access everything inside the compartment even when your child is sitting on the booster seat.

 How big is the mat?

The activity mat is not only spacious but compact as well, it measures 44 x 27 inches.

Is the mat washable?

Yes, the activity mat is detachable, and it can be machine washed in delicate mode. Do not use the dryer. Hang to dry.

Is the mat waterproof?

The mat is made by water resistant material, it is resistant to spills and can be wiped clean easily and immediately.

 How much room does the backpack have to store all my things?

The backpack has different sections of storage space, on the back and in the main compartment. It has 16.8L capacity for storage in the main compartment. Check out this video to see more:

On top of that, we also offer foldable backpack organizer which will provide you with 9 more extra storage space if needed.

What are the different features of this backpack?

That is a wonderful question, check out this video for a detailed walk though of all the features:

What materials are used on GillyGro backpack?

The backpack is made of polyester inside and out.

What kind of material is the top flap made of?

There is no leather materials on this backpack, the flap is made of faux leather.

Where is the GillyGro Backpack made?

The backpack was designed by 3 moms living in California, but the manufacturer is located at Guangzhou, China.

The manufacturer we selected is the Top 1 manufacturer for diaper bags and baby backpacks products in China. The diaper bags and baby backpacks they manufactured are mainly sold in the western world like United States, Canada, and European countries.

Can I use the booster seat in the car?

No. The booster seat was designed specifically for dining chairs. Please do not use the dining booster seat in your car.

How safe is the booster seat?

When assembled properly, the booster seat was designed to hold a child of up to 55LBS (880OZ or 25KG). It also has a five-point harness that secures your child from the shoulders and waist for their safety.

Has this backpack been safety tested?

Yes. We are proud to state that it has passed all the safety requirements and have the required certificates and testing lab reports for children's products sold in the United States.