Help & FAQs

Shipping & Handling

1. How do I place an order?

To place an order, simply click on the "Add to Cart" button to add the products of choice toyour Cart. When you are finished shopping, head over to the cart page and click on the"Checkout" button to complete your transaction.
We offer complete refunds and returns up to 30 days after an order is delivered. To receive your refund, please contact our support team via email at
Should you need to contact us, please send an inquiry via email at Our dedicated team of customer service representatives is looking forward to assisting you.

Product Related

1. How much weight does the booster seat hold?

It holds up to 55LBS (880OZ or 25KG)
Your child can use the booster seat up until they no longer fit in the straps or weights over 55LBS (880OZ or 25KG)
The dining booster seat has adjustable straps to fit most dining chairs.
The baby should be able to sit up on their own and hold up their neck. Typically, around 6 month of age.
The backpack will come with a detailed user instruction, but for now check out this video, Watch video
Yes, you are able to open the zipper under your child's legs and access everything inside the compartment even when your child is sitting on the booster seat.
The activity mat is not only spacious but compact as well, it measures 44 x 27 inches.
Yes, the activity mat is detachable, and it can be machine washed in delicate mode. Do not use the dryer. Hang to dry.
The mat is made by water resistant material, it is resistant to spills and can be wiped clean easily and immediately.
The backpack has different sections of storage space, on the back and in the main compartment. It has 16.8L capacity for storage in the main compartment. Check out this video to see more:
On top of that, we also offer foldable backpack organizer which will provide you with 9 more extra storage space if needed.
That is a wonderful question, check out this video for a detailed walk though of all the features:
The backpack is made of polyester inside and out.
There is no leather materials on this backpack, the flap is made of faux leather.
The backpack was designed by 3 moms living in California, but the manufacturer is located at Guangzhou, China.The manufacturer we selected is the Top 1 manufacturer for diaper bags and baby backpacks products in China. The diaper bags and baby backpacks they manufactured are mainly sold in the western world like United States, Canada, and European countries.
No. The booster seat was designed specifically for dining chairs. Please do not use the dining booster seat in your car.
When assembled properly, the booster seat was designed to hold a child of up to 55LBS (880OZ or 25KG). It also has a five-point harness that secures your child from the shoulders and waist for their safety.
Yes. We are proud to state that it has passed all the safety requirements and have the required certificates and testing lab reports for children's products sold in the United States.